If your question is not covered, please contact customer service at info@threemusesclothing.com

Shipping

Q: What is your standard shipping method?
A: Our standard shipping method for US orders is USPS 1st class or Parcel Post, depending on the item size. This method usually takes 4-6 days to arrive. We also offer Priority shipping, which takes 2-3 days.

Q: What is your Express shipping?
A: Most items are sent USPS Overnight Express and take 1-2 days depending on when the order is filled. 

Q: Do you ship internationally?
A: Yes, we will ship all products internationally, anywhere! Standard international is USPS 1st class and takes 6-10 days, Priority is 5-7 days and Express is 3-5 days.

Q: What are your shipping costs?
A: You can view an estimate of your shipping costs by viewing your cart.  Shipping charges are based on location, speed of delivery and cart total. For international orders, you will not get a shipping estimate until you go through the checkout and enter your country.

Q: If I order today, when will my items ship?
A: Non-custom orders are usually filled in 1-2 days, with many going out the same day the order is placed.

Q: Can you guarantee I will get my order by a certain date?
A: The only guaranteed shipping method is USPS Express. All other shipping times are an estimate. If you need an item by a certain date, please contact us and we will let you know if it will make it in time.

Ordering

Q: How can I view the status of my order?
A: You can check your order by clicking on the tab at the top left that says "Service", then put your confirmation number in the box and click "go." If you created an account, click the "Your Account" link at the top of any page, right hand side. You will be able to log-in and view the status and shipping info of any order.

Q: What is your return policy?
A: We accept returns on all unopened, unworn items except custom costumes. Alterations are free on custom work, so we work with you until it's just the way you want it.  Customer is responsible for shipping costs on returned items and shipping is not refundable. Returns must be postmarked within 5 days of original delivery, and returned in the same condition it arrived- unworn with tags attached. If there is any evidence the item has been worn or damaged (make-up on collar, smells of smoke/perfume, scuffs on shoes, etc.) no refund will be issued. Upon receipt of your return, we will issue the refund for the price of the item minus shipping costs. Refund will be given by the same method used for original payment.

Q: What methods of payment do you accept?
A: We accept everything! - Visa, MasterCard, Discover, American Express, money orders and checks mailed to our store address and payment through Paypal.com, which also processes all credit cards and even takes personal checks. Please note, it will take 3 - 4 days for a check to clear before items are sent.

Q: How do I pay with a check or money order?
A: Print your order invoice and mail payment to Three Muses Inspired Clothing, 11570 San Jose Blvd., Ste. 16, Jacksonville, FL 32223. We will hold your order for up to 5 days until payment arrives and will send you a shipping notice when it is sent. Please note that personal checks take 3 - 4 days to clear.

Q: How can I tell if an item is in stock?
A: All items on the website are in-stock in the boutique. Our inventory is updated on a contant basis. Most smaller items like hosiery and petticoats are regularly stocked in quantities of 6 or more, but that varies by item and season. We can also offer special pricing on larger quantity orders. Please contact us for details.

If you absolutely need to receive your order by a specific date, please contact us before ordering so that we can confirm the stock levels of the product that you are interested in. 

Q: Do you charge sales tax?
A: Yes, we currently charge a 7% to sales for orders shipped to FL only

Q: Can I place an order online and pick it up at your store?
A: Yes, you can pick items up at the store. If you make a purchase online, you will have the option to choose "store pick-up" and avoid shipping charges.

Q: Why does the price on certain items fluctuate?
A: Prices on handmade items will go up during rush times, such as Halloween season. The increase in price reflects a rush fee and faster shipping when needed. Prices are usually lowest during summer months. Check our blog at www.ThreeMusesBlog.com for announcements of impending price increases.

Q: What brands do you offer?
A: Leg Avenue, Elegant Moments, Empire Intimates, Love Fifi, Shirley of Hollywood, Elope, Rubies Costumes, Secret Wishes, Pleaser Shoes, Demonia Shoes, Lucious, Bordello, Fantasma and our own Three Muses Inspired Clothing

Sizes

 
Elegant Moments Size Charts:

 Leg Avenue Women's Size Chart:

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